Welcome to Golden Heart Medical Supplies!

Notice Of Privacy Policy

Golden Heart Medical Supplies, Inc is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goldenheartmedicalsupplies.com, use our services, or interact with us via phone, email or text messaging to carry out treatment, payment or healthcare operations and for other purposes permitted or required by law.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping/billing address.

• Health Information: Limited health-related data necessary for fulfilling medical supply orders.

• Usage Data: IP address, browser type, pages visited, and time spent on our site.

• Communication Data: Information you provide when contacting us, including email and text messages.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders- communication with clinicians, payers, distributors or other business associates

• Communicate with you about your account or purchases

• Improve our website and services

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers (e.g., payment processors, shipping companies)

• Legal authorities when required by law

• Other business partners, only with your consent

4. Text Messaging Policy

Your consent to receive text messages is optional and is NOT required for service.

Text messages may be related to order confirmations and updates and customer service communications

• Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at 512-879-4155.

We do not share your mobile number with third parties for their marketing purposes. No mobile opt-in or text message consent will be shared with third parties or affiliates

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the rights to:

• Access or correct your personal data and health record

• Withdraw consent, in writing, to disclose personal heath information, except to the extent that has already been shared or where required by law

• File a complaint with Golden Heart Medical Supplies at complaints@goldenheartms.com or the Secretary or Health and Human Services.

7. Our Responsibilities

Golden Heart Medical Supplies, Inc is required to:

• Maintain the privacy of your health information

• Notify you if we are unable to comply with a requested restriction

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website.

I have received a copy of Golden Heart Medical Supplies, Inc’s Privacy Policy.

Equipment and Supply Policies

Repair coverage

For any items that are rented, repair or replacement will be covered during the rental period. This does not include damages due to negligence or intentional damage.

Any items that have been purchased, repair or replacement will be covered during the manufacturer’s warranty period. Beyond warranty coverage, repair or replacement will be at the consumer’s expense.

Warranty Coverage

Golden Heart Medical Supplies, Inc honors all warranties expressed and implied under Texas State Law. Golden Heart Medical Supplies, Inc will not charge the beneficiary or Medicare/Medicaid program for the repair or replacement of covered items or services covered under warranty. In addition, an owner’s manual with warranty information will be provided to beneficiaries for all durable medical equipment, where available.

Please note, disposable/consumable supplies are not covered by any warranty. For any issues with disposable/consumable supplies, please refer to Golden Heart Medical Supplies, Inc’s Return policy.

Return policy

If there is an issue or concern with items you received from Golden Heart Medical Supplies, Inc, please contact us right away. We will do our best to resolve the issue.

• Returns are accepted within 15 days of delivery of eligible items.

• Returns will not be accepted for used or opened items.

• If items are substandard or unsuitable, they will be replaced or accepted as a return.

• If your purchase was billed to Medicare, Medicaid or another insurance provider, returns may be subject to additional documentation and review. We comply with all CMS guidelines for Durable Medical Equipment (DME) returns.

I understand the repair, warranty and returns coverage for the product(s) I received.

Option to Rent or Purchase Equipment

Medicare requires that beneficiaries are provided the option to, either, rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental durable medical equipment once the rental period is completed.

This does not apply to disposable/consumable supplies.

If you are receiving a feeding pump from Golden Heart Medical Supplies, Inc, please, select from the following options:

Other Policies

Complaints procedure

Golden Heart Medical Supplies, Inc takes your concerns very seriously.

Complaints may be received via:

• Phone: (512)879-4155

• Email: complaints@goldenheartmedicalsupplies.com

• Mail/In-person: 2111 Sam Bass Rd, Ste 500A, Round Rock, TX 78681.

All complaints will be responded to within a reasonable time after receipt of the complaint.

• All complaints will be logged in our software system with details on date and time complaint was received, details of the concern, products involved and description of the issue.

• Complaints will be reviewed and investigated, as appropriate for the concern.

• Resolution will be communicated to all necessary parties.

• Employee training will be conducted on preventative action.

• The complaint will be closed, reporting findings to manufacturers, distributors, regulatory groups, or other applicable parties.

If you do not feel your complaint/concern was addressed appropriately or have a concern regarding fraud and abuse, you may contact the following hotlines:

Medicare (800) 447-8477 Texas Medicaid (800)252-8263

Coverage while receiving Medical Care

Your payer’s benefits may change if you are receiving medical care through a home health agency, skilled nursing facility or hospice.

I understand that if I start receiving care through a home health agency, skilled nursing facility or hospice I need to communicate this change to Golden Heart Medical Supplies, Inc by email, phone call or text message.

Medicare Supplier Standards

The products and/or services provided to you by Golden Heart Medical Supplies, Inc are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business professional and operational matters (e.g. honoring warranties and hours of operation). The full text of these standards can be obtained at http://www.ecfr.gov. Upon request we will furnish you a written copy of the standards.

Text Messaging Opt-In

Assignment of Benefits

I request payment of authorized Medicare, Medicaid or other third party benefits be made to me or on my behalf for any services furnished me by or in Golden Heart Medical Supplies, Inc. I authorize any holder of medical information about me to release to Medicare, Medicaid or other third party payer and its agents any information needed to determine these benefits or benefits payable for related services.